Jonathan Drokin

(330) 397-6462

241 Sawmill Run Dr.

Canfield, OH 44406

  drokinj@gmail.com

Experience

BPM Developer (Servicelink August 2012 – Present)

• Designed and developed Web Service Integrations, Process Models, and User Interfaces for enterprise level BPM solutions.

• Built dynamic user interfaces using Kendo UI, Jquery, and IBM BPM Coachview framework. This work included

development of a fully integrated Business Intelligence suite that allows executives to monitor their key business processes

in real time.

• Contributed to all aspects of large scale projects from initial process design with business partners to complex development

tasks.

Business Information Consultant (Nationwide Insurance June 2010 – August 2012)

• Developed and implemented real time quality tool that improved results for key transactions by over 10%.

• This project was the basis for nomination for Nationwide’s CEO award for innovation.

• Successfully lead all aspects of the project from staffing to design and implementation.

Workforce Management Specialist/Lead (Nationwide Insurance October 2006 – June 2010)

• Key contributor to large scale system and product migration.

•

Lead reporting integration efforts to help manage work across six regional processing centers.

• Produced accurate forecasting models that helped reduce overtime and support staffing decisions.

Sr. Process Management Analyst (Nationwide Insurance April 2005 – October 2006)

• Supported business unit with query design, development of automation tools, and reporting.

•

Commercial Underwriter (Nationwide Insurance October 2004 – April 2005)

• Recognized by underwriting management, sales, and product leaders for creating opportunities to increase growth and

promote retention.

Education

Geneva College

• May 2004 Graduation with a B.S. in Business Administration

• Degree concentration in Quantitative Analysis

• Member of Delta Mu Delta (Business Honor Society)

• Completed course work in Operations Management, Operations Research, Project Management, Intermediate Finance, and

Strategic Management.

Youngstown State University

• Made Dean’s list all semesters

Technical Proficiencies

• BPMN, IBM Process Manager, Savana BPM

• Proficient with several tools from the Six Sigma toolkit. Experiencing leading CI projects.

• SQL experience includes both SQL Server and Oracle developing moderately complex stored procedures and queries.

•

• Progressive Applied Experience with Javascript, Jquery, Kendo UI, HTML 5, XML, VB, VBA, Microsoft Access and Excel

• Limited experience with C++, Java (including Android SDK), Action Script, ASP.net, and .NET Web API

Other Experience

• Played Varsity Baseball at Geneva College – NAIA Scholar Athlete 2003

• Coached two successful seasons of Junior High Basketball at Southington Schools.

• Performed Short Term Missions Work in Jamaica

Awards and Recognition

• Nominated for Nationwide’s CEO Award for innovation 2011 and 2012

Increased direct written premium by designing and leading a program to identify and provide agencies with up sell

opportunities

Gained significant recognition for the ability to design and develop clear, concise, and valuable reports, dashboards, and

other Business Intelligence solutions using a variety of reporting components (IZENDA, Kendo UI Data Viz, Crystal Reports)